My fields of expertise are
This is an overview of all the topics to which I have contributed.
- How to develop a loyalty driven culture?
- How to calculate the Net Promotor Score?
- How to get Loyalty Program members?
- How to set-up a loyalty program?
- Which types of loyalty programs exist?
- What to consider before you set-up a loyalty program?
- Why do customers leave your company?
- How can you measure customer satisfaction?
- What are the components of a loyalty program?
- Generic or own loyalty program, which should I choose?
- How to create long-term loyalty?
- Which factors influence loyalty?
- What is the Customer Life Time Value?
- What is the Recency Frequency Monetary (RFM) model?
- What kind of customers exist?
- What are the benefits of loyalty management?
- What is Loyalty Management?
- How to create the perfect customer experience?
- Tips and tricks for setting up your customer service
- What are the latest trends and developments?
- ... further results