Webinar - Zooming in on Ecommerce, The Netherlands
Introduction to the Netherlands
The Netherlands is a constitutional monarchy in Western Europe. It has a population of 17 million people and its capital is Amsterdam. The official language is Dutch and widely spoken foreign languages are English, French, and German. The Netherlands has a GDP of €740 billion, which represents a GDP per capita of €41,744 in 2018.
- 17 million people
- GDP of €740 billion
Ecommerce in the Netherlands
In 2018, the Dutch B2C ecommerce turnover grew by 10% to €23.72 billion. The Netherlands has an online population of 16.9 million. Of the total online population, 83% bought something online in 2018. The average spending per eShopper was €1,758 in 2018.
| B2C Ecommerce Turnover | €23.7 billion |
| B2C Ecommerce growth | 5.42% |
| Online population | 16.9 million |
| Number of eShoppers | 83% |
| VAT rate | 21% |
| Most popular payment method | iDeal (88%) |
Tips for ecommerce in the Netherlands
Make sure you are well organized and honest about your delivery options and times. Dutch online shops are among the leaders internationally when it comes to cut-off times
Dutch consumers can be considered price-sensitive. Small price differences may quickly lead them to buy elsewhere
You should definitely offer iDEAL as one of your payment option, as it is very popular in the Netherlands. As a matter of fact, it is preferred by 88% of Dutch shoppers.
Dutch consumers do not like to be charged delivery costs as many companies are already able to send parcels for free. If your business model allows for free delivery, you should definitely consider it.
Dutch consumers would like to see hassle free return procedures, if the retailer has a physical store than it should be possible to return a product there.
The Dutch tend to favour good-quality products. Consequently, they are more willing to splurge on expensive products when they percieve the product's value is equal to its quality. The Dutch consumer does not have a bias for purchasing domestic products over their foreign counterparts. Moreover, good advertising campaigns have been popular among the Dutch consumer and highly effective on product sales.
If the threshold is not exceeded, but the applicable VAT-rate of the country of arrival is lower than the VAT-rate of the country where the transport begins, the supplier could nevertheless opt to account for VAT of the country of arrival. Please note that this is only possible when certain conditions have been fulfilled.
Before trading in The Netherlands, we recommend visiting the Q&A Online Taxes and VAT in The Netherlands page.
The Dutch Ecommerce Association, Thuiswinkel.org
Thuiswinkel.org is the Dutch branch association for businesses that sell products and services to consumers (B2C) via the internet, catalogues and/or the post. The association shares e-commerce knowledge and promotes the interests of its members both nationally and internationally. In addition, Thuiswinkel.org has a national online shopping trustmark and devotes itself to the interests of the consumers that purchase from its members.
