2. What is an omnichannel architecture?
3. What are the main customer touchpoints or channels for retailers?
4. What does an omnichannel architecture look like in concept?
2. What are the main challenges in designing and implementing an omnichannel architecture?
3. What functional modules exist in omnichannel architecture?
4. What is the best way to integrate all the systems within the architecture?
5. What is the omnichannel maturity model?
2. What are the design principles for system integration within an omnichannel architecture?
3. What are the other current key challenges and how do I cope with them?
4. or implementing certain solutions?
5. What are the most interesting best practice examples regarding omnichannel architecture?