WP18 Surviving Omnichannel Order Complexities

WP18 Surviving Omnichannel Order Complexities

As retailers rush to embrace omnichannel retailing to meet the ever-increasing demands of today’s shopper, they are faced with new layers of operational challenges, including the management of increasingly complex order flows. To overcome these challenges, it is essential to build a solid backend foundation, starting with a centralized and omnichannel-ready Order Management System (OMS).
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Document type: Topic report

Publication date: 01-03-2014

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