IRUK Top500 The Customer Report 2016

IRUK Top500 The Customer Report 2016

In this latest IRUK Top500 Performance Dimension Report, our focus is firmly on the person at the heart of the modern multichannel business – The Customer. We focus on how the top retailers are leading the way. Look into case studies and examine the traits that put retailers ahead in this Dimension, while we ask The Perfume Shop managing director Gill Smith about the retailer’s approach to customer service in our lead interview. We’ve also gathered some best practice examples, not only of customer service but also of customer-centric strategy.
Language: English
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Authors: Mark Pigou

Document type: Research Study

Publication date: 22-11-2016


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