Fulfilling Customer Demands

Fulfilling Customer Demands

Fulfilling Customer Demands – getting to the root of what customers want, how they want it and knowing where to invest to deliver success. Investing in back office systems designed to support orders and fulfillment is vital for retailers competing to match delivery imperatives with joined up, multichannel customer options and capabilities. What are the costs and potential benefits? Where do you start when mapping a blueprint designed to gain buy-in from key decision makersand staff?
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Authors: Lucia Ruiz

Document type: Presentation

Publication date: 08-11-2016

Number of pages: 14

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