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Insights on the intersection of experience, technology, and trust
State of the Connected Customer
How are customers' expectations of companies changing? Which emerging technologies are influencing the future of customer experience? Why customer trust is increasingly important, and how companies can foster it? Discover it all in this Salesforce Research survey.
Industries: B2B Retail Services (software, translation...)
Target group: Manager, Professional
Language: English
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Authors: Christina Iribarne Kristensen
Document type: Research Study
Publication date: 13-07-2018
Number of pages: 58
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