Reports

Digital commerce is reaching critical mass in 2019. While there has always been a natural uptick in how often people shop online, consumers’ digital habits have started to stabilize. Twenty-six ...

Luxury 2019: Sector Analyst Report   Our analysts assess the global performance of leading luxury companies over the past decade, including brand owners, single-brand companies, t...

Learn in minutes how to set-up your drop-shipping business   Article content: An Intro To Dropshipping, Create your Business ModelThe Five Steps to a Successful Store Overview1. Genera...

While the ability to scale and automate processes is important, customer-obsessed organizations must understand and know their customers’ unique context and location. This research from Forreste...

The France Ecommerce Report 2018 provides a brief description of the state of ecommerce in France. This report has been created by Ecommerce Foundation with hand-selected data that will help...

The Belgium Ecommerce Report 2018 provides a brief description of the state of ecommerce in Belgium. This report has been created by Ecommerce Foundation with hand-selected data that will help na...

Customer satisfaction reflects the expectations and experiences that the customer has with a product or service. Consumer expectations reflect both past and current product evaluation and user experie...

Managers using forms of automation and others cite customer satisfaction benefits from increased convenience and customization, and from giving customers more control over their own experiences. They ...

Why Read This Report We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them se...

In today’s hypercompetitive and customer-centric world, it is those that know the most about their customers and harness this knowledge that achieve the greatest success.   Julio J. Hernan...