Digital commerce is reaching critical mass in 2019. While there has always been a natural uptick in how often people shop online, consumers’ digital habits have started to stabilize. Twenty-six ...

Document type: Research Study

Publication date: 15-04-2019

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Luxury 2019: Sector Analyst Report   Our analysts assess the global performance of leading luxury companies over the past decade, including brand owners, single-brand companies, t...

Document type: Research Study

Publication date: 01-04-2019

Learn in minutes how to set-up your drop-shipping business   Article content: An Intro To Dropshipping, Create your Business ModelThe Five Steps to a Successful Store Overview1. Genera...

Document type: Topic Report

Publication date: 31-10-2018

While the ability to scale and automate processes is important, customer-obsessed organizations must understand and know their customers’ unique context and location. This research from Forreste...

Document type: Research Study

Publication date: 20-09-2018

The France Ecommerce Report 2018 provides a brief description of the state of ecommerce in France. This report has been created by Ecommerce Foundation with hand-selected data that will help...

Document type: Research Study

Publication date: 12-07-2018

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The Belgium Ecommerce Report 2018 provides a brief description of the state of ecommerce in Belgium. This report has been created by Ecommerce Foundation with hand-selected data that will help na...

Document type: Research Study

Publication date: 21-06-2018

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Customer satisfaction reflects the expectations and experiences that the customer has with a product or service. Consumer expectations reflect both past and current product evaluation and user experie...

Document type: Topic Report

Publication date: 02-03-2018

Managers using forms of automation and others cite customer satisfaction benefits from increased convenience and customization, and from giving customers more control over their own experiences. They ...

Document type: Research Study

Publication date: 19-02-2018

Why Read This Report We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them se...

Document type: Analyst Report

Publication date: 24-01-2018

In today’s hypercompetitive and customer-centric world, it is those that know the most about their customers and harness this knowledge that achieve the greatest success.   Julio J. Hernan...

Document type: Research Study

Publication date: 24-01-2018

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